SHIPPING & DELIVERY
We ship Australia wide. Unfortunately at this time we do not ship Internationally.
Dispatch of goods is within 48 hours of receiving the order. Orders processed over the weekend will be processed on Monday. If the order is received after 11am AEST, the order will be processed the following day. As soon as your order is despatched you will receive tracking information via email.
During the busy Christmas period, orders may take an extra day or two to be despatched on top of 48 hour turnaround time. Please let us know if your order is urgent.
Please note: metropolitan areas (Sydney, Brisbane, Melbourne, Canberra, Adelaide, Hobart) will be delivered 2 or more business days after dispatch. Delivery to Perth takes around 4 or more business days after dispatch. Delivery to rural and country locations can take 5 or more business days after dispatch.
Unfortunately, we are unable to deliver to PO Boxes and Parcel Lockers as all deliveries need to be signed for.
All deliveries require signature upon receipt, unfortunately we cannot offer Authority To Leave as we cannot be held responsible for any orders that go missing due to this. Our drivers will leave you a 'Sorry We Missed You Card' allowing you to reschedule the delivery for a time that is convenient, and you may be able to select the option of ATL with the courier service after the first delivery attempt. Please choose the best possible delivery address, as changing a delivery address with many shipping carriers incurs a fee.
Items will be sent via TNT or Fastway Couriers.
Orders returned back to our warehouse, where delivery has been attempted and no contact made with the courier regarding a redelivery, will be refunded in full, excluding the shipping cost that covers the attempted delivery and return to our warehouse.
Shipping is $15 Australia wide.
Please be aware that packages may be subject to delays. Marble Basics takes every effort to ensure a swift and smooth delivery, but does not take responsibility for any delays that effect shipping carriers.
We are thrilled that you are sending our Basics as gifts to friends and loved ones. For your convenience, no invoice or receipt is included in the shipment, simply a packing list without pricing. Please note that unfortunately we do not offer a gift wrapping service as our items are heavy and fragile, so our products are fragile packed in Marble Basics boxes. Many pieces in our newest range feature new packaging with printed gift boxes and other products may feature white or brown boxes. We cannot offer the service of personalised messages at this time.
RETURNS & EXCHANGES
Marble Basics takes great pride in our reputation for quality. We will provide you with an exchange/refund for items only where the item is damaged or faulty. We do not offer exchanges or refunds in any other circumstances.
We will provide you with an exchange at our discretion for items that:
To exchange/refund any damaged/faulty goods, items must be returned with the following criteria:
CHANGE OF MIND
Please note we do not offer exchanges based on change of mind, please choose carefully. All measurements are listed on the site. If you are unsure about a piece please purchase from one of our lovely stockists so that you can select the item in person.
We do not exchange items on the basis of the unique qualities of marble, each piece of marble is different and each piece will have varying qualities to those seen in images, e.g. different veining, more grey or more white, natural yellowing, speckles and grains and markings of a handmade product. When purchasing our items please understand that marble is a natural material and we cannot control the formation or patterning on the products.
Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty.
Marble Basics does not offer refunds on the basis of change of mind, we will only refund if the item is deemed faulty.
Return shipping must be prepaid and via a traceable method to ensure safe and documented delivery. We take no responsibility for missing incoming deliveries. Return shipping charges are non refundable. Return shipping should also take out insurance to cover any breakages or damages to the product you are returning, as you will be held liable for this.
Marble Basics will reimburse any reasonable document shipping charges for return of goods that have been deemed faulty.
Please contact us at firstname.lastname@example.org to arrange a return.
***Please note: returns or exchanges will be deemed void if the items arrive back to Marble Basics in inappropriate fragile packaging and arrive broken. We will not be held liable for items that are sent back to us broken or damaged. Insurance with your postage provider needs to be taken to ensure you are covered for any damages or breakages. We will not exchange your returned order should anything arrive broken. You need to ensure you pack the item in the same way it has arrived to you and take out any insurance to cover this on returning the product, should the event of a breakage occur.
CHECK OUT INFO
We want to use the most secure payment gateway possible, so our checkout gateway is Paypal. You can either use your Paypal account, or type in Credit Card details. You will be redirected to the Paypal site to input either your Paypal account details or your credit card details. Please be aware that the Paypal Gateway opens a new page away from our site, this is still incredibly secure and will direct you back to our site after payment details are entered.
We take pride in the security of our site and want to offer the safest payment gateway for our customers, if you have any trouble checking out please do not hesitate to let us know.